Refund policy

Refunds
Notify us of your request to return your item for a refund within 48 hours of receiving your order for a possible full refund. We will notify you once we’ve received your request and again once your return is  inspected, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rawpawsunlimited@gmail.com.

 

You can always contact us for any return question at rawpawsunlimited@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as shampoo products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns

It will be the responsibility of the buyer for paying for your own shipping costs to return the items.  All shipping costs are non-refundable. If a refund is approved, the cost for return shipping will be deducted from your refund. We strongly recommend that your return shipment has tracking information to ensure receipt of your returned item. 

To return an item, you should send mail to: 

Raw Paws Unlimited Pet Apparel and Accessories

18351 NW 27th Ave (Inside Price Choice)

Miami Gardens, FL 33056